Frequently Asked Questions
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Shipping
Do you offer shipping by mail?
Yes. Our products are fulfilled by Amazon.
Do you offer local delivery?
Unfortunately, we do not offer local delivery at this time.
Do you offer store pickup?
Yes. You can pick up your order at the following address: Torre Médica, Auxilio Mutuo, 735 Ponce de León, Suite 507, San Juan Puerto Rico 00917, United States.
What are your costs for shipping, local delivery, and/or store pickup?
Our shipping costs vary depending on the Amazon seller. We do not charge for store pickup.
How long will it take to receive my order?
Typically, you will receive your order from 7-14 days depending on the Amazon Seller.
What shipping service do you use?
The shipping service used will be determined by the Amazon Seller.
To which countries and/or towns do you send your products?
The countries to which we send our products will depend on your Amazon subscription or the Amazon Seller.
Do you offer international shipping?
The countries to which we send our products will depend on your Amazon subscription or the Amazon Seller.
Returns
What is your return policy?
Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery, with some exceptions.
What would be the steps to follow if I want to make a change to my order?
While most sellers offer a returns policy equivalent to Amazon's, some seller returns policies may vary. If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
What would be the steps to follow if I do not receive my order?
While most sellers offer a returns policy equivalent to Amazon's, some seller returns policies may vary. If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
What would be the steps to follow if I receive my order defective or damaged?
While most sellers offer a returns policy equivalent to Amazon's, some seller returns policies may vary. If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
What products can be returned?
For information about products that can and can't be returned, see Items that Can't be Returned.
What products cannot be returned?
For information about products that can and can't be returned, see Items that Can't be Returned.
What products can be exchanged for another?
While most sellers offer a returns policy equivalent to Amazon's, some seller returns policies may vary. If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
How long do I have to return an item or product?
Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery, with some exceptions.
What are the conditions or rules to return or exchange a product?
For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
What are my return options?
For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
Will you have to incur any cost to return an item?
For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds.
What would be the requirements for a return to be approved?
For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
If the return is approved, to what address should I send my item?
For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
Can sale items be returned?
For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
How do I contact you if I can't find the answer to my questions here?
You can email us at info@agmreuma.com.