Shipping policy

Guaranteed Delivery Terms and Conditions

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

  • Shipping method selected is shipping option advertised on a product detail page.
  • Order is shipping to eligible address.
  • Order is placed before order within countdown listed on the checkout page. The order within countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation email. Contact us with any concerns.
  • If you order contains items that aren't eligible for guaranteed delivery, shipping preference Ship my items as they become available is selected.
  • Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
  • The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.
    • An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee. 
    • An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee 

To inquire about a refund of the shipping fees you paid on this order, contact us and select An Order I Placed. Choose your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.

IN-STORE PICKUP

You can skip the shipping fees with free local pickup at Torre Médica, Auxilio Mutuo, 735 Ponce de León, Suite 507, San Juan Puerto Rico 00917, United States. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 7 to 14 business days. We will send you an email when your order is ready along with instructions. 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@agmreuma.com with your name and order number, and we will look into it for you.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@agmreuma.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@agmreuma.com.